Support

 

 

 

FAQ

 

What payment methods can I use buy products?

We can accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.

 

Does G’zell have a store?

Unfortunately at the moment G'zell only stocks online.

 

Are your clothes unisex?

Majority of our stock is unisex for example T-shirts and hats, which is a standard size and fitting for anyone, however you will also find some crop tops which are more feminine.

 

Would like an item but your size is not available

No problem, please contact us at gzelldesigns@gmail.com and if possible we can custom make you this item

 

I have seen an item online and would like to customise it

G'zell offers customisation service therefore we can work with customers to create and individual look. If this is something you are interested in please do contact us at gzelldesigns@gmail.com with your enquiry.

 

Does G’zell ship aboard?

Yes, G’zell ships all products international, please allow 14 days for delivery.

 

I have received a faulty item

If in the unlikely event you have received a faulty item please email gzelldesigns@gmail.com stating the fault and the order number.

 

I have received an incorrect item

If in the unlikely event you have received an item that is not what you ordered please email us at gzelldesigns@gmail.com Informing us of the problem and we will then look in to your order and if it does not match we will have the correct item sent out to you straightaway.

 

I would like to follow G'zell on social media

Amazing,

Twitter - @gzelldesigns

Facebook - www.facebook.com/gzelldesigns

Instagram - @gzell_

 

Do you Return/Exchange? If so what is your returns/exchange policy?

 

Yes we do, please contact us at gzelldesigns@gmail.com regarding you request and order number.

 

Items may be exchanged, or returned for a full refund, within 7 days of receiving the item, item must be returned back to the seller in the same condition as it was sent (not worn or washed, with tags still on).

 

We can only exchange items for different size or colour of the same item, if you would like a different item you will need to place a new order.

 

You should return your items via a secure and insured delivery service such as Royal Mail Special Delivery. G’zell cannot accept responsibility for goods not received.

Please note that all return postage costs are your responsibility along with exchange requests to resend items.

When returning an item please write a note with your details, reason for returning and the order number / receipt.

 

We reserve the right to refuse a refund/exchange if we feel the item has any signs of wear or misuse.

 

We will notify you once your item has been received and expected, if there are no problems your refund/exchange will be processed.

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